Returns & Exchanges Policy

This Returns and Exchanges Policy applies to all purchases made through the website PacoRogiene.com, the Paco Rogiene mobile applications, and any other website or application that directs you to this Returns and Exchanges Policy (collectively, the "Site").

All Paco Rogiene online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date with the exception of any “One of a Kind” items and any custom made items. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail.

Items must be returned unwashed, unworn, undamaged, and with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).

SALE MERCHANDISE, UNDERWEAR, SELECT LINGERIE AND SWIMWEAR, EARRINGS, AND GIFT CARDS / E-GIFT CARDS ARE ALL FINAL SALE ITEMS AND CANNOT BE RETURNED OR EXCHANGED, UNLESS REQUIRED BY LAW.

All other returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Food items, sale merchandise, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.

ARBITRATION NOTICE: EXCEPT IF YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND PACO ROGIENE WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

 

Returns By Mail

Your package includes an order invoice, return form and customs documents (if applicable)

  • On your return form, check off the items you wish to return and list the return reason code(s).

  • Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).

  • Please note, you will be responsible for the return shipping cost.In addition, any shipping charge paid by you is non-refundable unless you received a damaged, defective, or the wrong item(s).

Mail your online returns to the following address:

PacoRogiene NYC LLC

Attention: Online Returns

600 East 26th Street Unit 1F

Brooklyn NY 11210

United States

 

Refunds will be issued in the original form of payment less any shipping charges originally paid. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement For returns from international and APO/FPO addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

 

Damaged, defective, or wrong item(s)

BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped.

Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.

 

 

Returns for online purchases made with gift cards / e-certificates

Refunds can only be made to the exact gift card or e-gift Certificate used for the original purchase. Please retain the gift card and/or e-gift certificate after your online purchase, for return refunds and future purchases.

 

Arbitration

Except if you opt-out or for disputes relating to your or Paco Rogiene's intellectual property (such as trademarks, trade dress, domain names, trade secrets, copyrights and patents) ("Excluded Disputes"), you agree that all disputes between you and Paco Rogiene (whether or not such dispute involves a third party) with regard to your relationship with Paco Rogiene, including without limitation disputes related to this Returns and Exchanges Policy, your use of the Site, purchase of products, and/or rights of privacy and/or publicity, will be resolved by binding, individual arbitration under the American Arbitration Association's rules for arbitration of consumer-related disputes and you and Paco Rogiene hereby expressly waive trial by jury. As an alternative, you may bring your claim in your local "small claims" court, if permitted by that small claims court's rules and as long as such matter is only pending in that court. You may bring claims only on your own behalf. Neither you nor Paco Rogiene will participate in a class action or class-wide arbitration for any claims covered by this agreement. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person's account, if Paco Rogiene is a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act. In the event the American Arbitration Association is unwilling or unable to set a hearing date within one hundred and sixty (160) days of filing the case, then either Paco Rogiene or you can elect to have the arbitration administered instead by the Judicial Arbitration and Mediation Services. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with this Returns and Exchanges Policy, or the website Terms of Use.

YOU MAY OPT OUT OF THIS AGREEMENT TO ARBITRATE. If you do so, neither you nor Paco Rogiene can require the other to participate in an arbitration proceeding. To opt out, you must notify Paco Rogiene in writing within 30 days of the date that you first became subject to this arbitration provision. You must use this address to opt out:

Paco Rogiene NYC LLC

Attention: Online Returns

600 East 26th Street Unit 1F

Brooklyn NY 11210

You must include your name and residence address, the email address you use for your Paco Rogiene account (if any), and a clear statement that you want to opt out of this arbitration agreement.

If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration section will be null and void. This arbitration agreement will survive the termination of your relationship with Paco Rogiene.

 

Governing law & Venus

For any action at law or in equity relating to the arbitration provision of this Returns and Exchanges Policy, the Excluded Disputes or if you opt out of the agreement to arbitrate, you agree to resolve any dispute you have with Paco Rogiene exclusively in a state or federal court located in New York, New York, and to submit to the personal jurisdiction of the courts located in New Yorks County for the purpose of litigating all such disputes.

If any provision of these Returns and Exchanges Policy is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from this Returns and Exchanges Policy and will not affect the validity and enforceability of any remaining provisions. Paco Rogiene's failure to insist upon or enforce strict performance of any provision of this Returns and Exchanges Policy will not be construed as a waiver of any provision or right. No waiver of any of this Returns and Exchanges Policy will be deemed a further or continuing waiver of such term or condition or any other term or condition. Paco Rogiene reserves the right to change this dispute resolution provision, but any such changes will not apply to disputes arising before the effective date of the amendment. This dispute resolution provision will survive the termination of any or all of your transactions with Paco Rogiene.