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Frequently Asked Questions

 
 
 

Shipping & Delivery

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Returns & Exchanges

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Payment & Pricing

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Can I Pay with Paypal w/o a paypal Account?

Yes! It is commonly misunderstood that a Paypal account is needed in order to make payments through Paypal. The truth is you DO NOT need one, although we strongly recommend you sign up to enjoy the added ease of use.

Without a Paypal account, all you need is any Debit/Credit card stated below that is supported by Paypal.

By using Paypal, we can process & deliver your orders to you in a shorter time. Paypal is the easiest & most secure way to make payment online. No account needed.

For more details, click here to see how Paypal works for you.

 
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Payment & Pricing

We accept the following forms of payment:

Visa, Master, Discover, American Express, Paypal, PacoRogiene NYC Gift Cards, E-Gift Certificates, and Store Credits issued within the United States

 

Online prices are subject to change. PacoRogiene NYC reserves the right to change prices at any time without prior notice. However, once you receive confirmation of your order, the price payable in respect of that order will not be changed.

Please note that despite careful updates, from time to time there may be information on PacoRogiene.com that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order). If you are not completely satisfied with your PacoRogiene NYC.com purchase, you may return it with your invoice to any PacoRogiene NYC store or by mail. Please see our Return Policy for details.

 

When will my credit card be charged?

Your credit card will be charged once your order is processed to ship.

Please note that once credit card authorization is received, depending on your bank, the funds may be reserved up to 30 days. Please check your bank's policy. If you are paying with a debit card, please verify with your bank if there are limitations on daily withdrawal amounts on your card. PacoRogiene NYC reserves the right to request additional identification. If necessary, we will contact you by e-mail or telephone.

 

What if my credit card is denied?

You will receive an error message immediately if there is a problem with processing your credit card. You'll have the opportunity to enter a new card number if this happens.

 

Do the prices shown include sales tax?

Online prices or promotions do not include Sales Tax (where applicable) and are valid only for orders placed through the PacoRogiene NYC website.

 

What currency will be used when I place my order?

All prices displayed on the PacoRogiene NYC United States website are quoted in U.S. Dollars and are valid and effective only in the United States. If you change the country website or the delivery country at checkout, the prices may change to a different currency as of that moment. Please note that changing the website to a different country or choosing a different delivery country may have an impact on the price due to the exchange rate or the prices specific for that country.


Returns & Exchanges Policy

This Returns and Exchanges Policy applies to all purchases made through the website PacoRogiene.com, the Paco Rogiene mobile applications, and any other website or application that directs you to this Returns and Exchanges Policy (collectively, the "Site").

All Paco Rogiene online purchases made through the Site are valid for exchange, credit, or refund within 30 days from the ship date with the exception of any “One of a Kind” items and any custom made items. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail.

Items must be returned unwashed, unworn, undamaged, and with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).

SALE MERCHANDISE, UNDERWEAR, SELECT LINGERIE AND SWIMWEAR, EARRINGS, AND GIFT CARDS / E-GIFT CARDS ARE ALL FINAL SALE ITEMS AND CANNOT BE RETURNED OR EXCHANGED, UNLESS REQUIRED BY LAW.

All other returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Food items, sale merchandise, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.

ARBITRATION NOTICE: EXCEPT IF YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND PACO ROGIENE WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

 

Returns By Mail

Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.

  • On your return form, check off the items you wish to return and list the return reason code(s).
  • Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
  • Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost.In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
  • Mail your online returns using the pre-printed label included with your package, or to the following address:

Paco Rogiene NYC LLC

Attention: Online Returns

600 East 26th Street Unit 1F

Brooklyn NY 11210

 

Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.

 

Damaged, defective, or wrong item(s)

BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped.

Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.

To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.

 

 

Returns for online purchases made with gift cards / e-certificates

Refunds can only be made to the exact gift card or e-gift Certificate used for the original purchase. Please retain the gift card and/or e-gift certificate after your online purchase, for return refunds and future purchases.

 

Arbitration

Except if you opt-out or for disputes relating to your or Paco Rogiene's intellectual property (such as trademarks, trade dress, domain names, trade secrets, copyrights and patents) ("Excluded Disputes"), you agree that all disputes between you and Paco Rogiene (whether or not such dispute involves a third party) with regard to your relationship with Paco Rogiene, including without limitation disputes related to this Returns and Exchanges Policy, your use of the Site, purchase of products, and/or rights of privacy and/or publicity, will be resolved by binding, individual arbitration under the American Arbitration Association's rules for arbitration of consumer-related disputes and you and Paco Rogiene hereby expressly waive trial by jury. As an alternative, you may bring your claim in your local "small claims" court, if permitted by that small claims court's rules and as long as such matter is only pending in that court. You may bring claims only on your own behalf. Neither you nor Paco Rogiene will participate in a class action or class-wide arbitration for any claims covered by this agreement. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person's account, if Paco Rogiene is a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act. In the event the American Arbitration Association is unwilling or unable to set a hearing date within one hundred and sixty (160) days of filing the case, then either Paco Rogiene or you can elect to have the arbitration administered instead by the Judicial Arbitration and Mediation Services. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with this Returns and Exchanges Policy, or the website Terms of Use.

YOU MAY OPT OUT OF THIS AGREEMENT TO ARBITRATE. If you do so, neither you nor Paco Rogiene can require the other to participate in an arbitration proceeding. To opt out, you must notify Paco Rogiene in writing within 30 days of the date that you first became subject to this arbitration provision. You must use this address to opt out:

Paco Rogiene NYC LLC

Attention: Online Returns

600 East 26th Street Unit 1F

Brooklyn NY 11210

You must include your name and residence address, the email address you use for your Paco Rogiene account (if any), and a clear statement that you want to opt out of this arbitration agreement.

If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration section will be null and void. This arbitration agreement will survive the termination of your relationship with Paco Rogiene.

 

Governing law & Venus

For any action at law or in equity relating to the arbitration provision of this Returns and Exchanges Policy, the Excluded Disputes or if you opt out of the agreement to arbitrate, you agree to resolve any dispute you have with Paco Rogiene exclusively in a state or federal court located in New York, New York, and to submit to the personal jurisdiction of the courts located in New Yorks County for the purpose of litigating all such disputes.

If any provision of these Returns and Exchanges Policy is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from this Returns and Exchanges Policy and will not affect the validity and enforceability of any remaining provisions. Paco Rogiene's failure to insist upon or enforce strict performance of any provision of this Returns and Exchanges Policy will not be construed as a waiver of any provision or right. No waiver of any of this Returns and Exchanges Policy will be deemed a further or continuing waiver of such term or condition or any other term or condition. Paco Rogiene reserves the right to change this dispute resolution provision, but any such changes will not apply to disputes arising before the effective date of the amendment. This dispute resolution provision will survive the termination of any or all of your transactions with Paco Rogiene.


Shipping & Delivery

WHERE DO WE SHIP?

We deliver within the continental US, US Territories, Alaska and Hawaii. We also deliver to APO/FPO/DPO addresses.

Certain products have transportation restrictions, and cannot be shipped to some locations.

 

 

HOW LONG DOES STANDARD DELIVERY TAKE?

Standard orders should be delivered within 7 to 10 business days following order confirmation. Please allow up to 2 additional days for rural zip codes.

Shipping is available within the US. We also ship standard orders to US Territories, Alaska, Hawaii and APO/FPO/DPO addresses, which requires additional time for delivery and may be subject to delivery restrictions based on the item type, weight and size.

During high season and sale, delivery might take a little longer.

If we are unable to process your order due to inaccurate or incomplete payment information, your order processing may be delayed an additional 2 business days. Orders with out of stock item(s) may take an additional 5 business days to process and ship.

 

WHAT ARE THE SHIPPING AND HANDLING COSTS?

We offer free shipping on all Standard orders of $100, regardless of the size and weight of your package. For Standard orders under $100 there is a flat rate shipping fee of $12.99.

We also offer Next Day Delivery for $24.99 on OAK (one of a kind) items only.

* You must purchase a total of $100.00 worth of merchandise before taxes, shipping and handling. Does not include PacoRogiene NYC gift cards unless purchased with merchandise totaling $100.00 or more before taxes, shipping and handling. No price adjustments on previous purchases. Offer is non-transferable without consent by PacoRogiene NYC. Not Valid at PacoRogiene NYC. Cannot be combined with any other offers. Valid on standard U.S. ground shipping to U.S. delivery addresses in the 48 continental states only. Not valid for international delivery addresses or Alaska, Hawaii, U.S. territories, P.O. Boxes, and APO/FPO addresses. Additional charges apply for express shipping. Limited time offer.

HOW CAN I TRACK MY ORDER?

As soon as we are ready to ship your order we will send you an email with the delivery information including tracking numbers.

 

HOW LONG DOES NEXT DAY DELIVERY TAKE?

Next Day Delivery is on OAK (one of a kind) items.

Next Day Delivery orders placed by 4 pm EST will be delivered the next business day (Tuesday to Friday), and orders placed by 4 pm EST on Friday will be delivered the next business day (Monday). Orders placed after 4 pm EST on Friday will be delivered on Tuesday at the latest. Next Day Delivery is not available for Alaska, Hawaii, US Territories, APO/FPO/DPO addresses and P.O. boxes at this time.

During high season and sale, Next Day Delivery might be unavailable.


Chargeback Policy-

Credit Card Fraud

PLEASE READ CAREFULLY

At PacoRogiene NYC,LLC we do not tolerate credit card fraud. No expense will be spared and all fraud without exception will be prosecuted to the full extent of the law. In addition, we will pursue civil legal action seeking any loss of income related to the fraud, including business, legal fees, research costs, employee down time and loss of revenues.

PacoRogiene NYC,LLC also considers credit card charge backs or Google Checkout disputes to be fraud if you made no reasonable effort to notify us that a problem existed and allow us considerable time to resolve or clarify the or matter.

All frivolous charge backs not only costs our employees time away from our usual and customary matters of conducting normal business, but costs us money, therefore:

YOU AGREE that if you choose to do business with PacoRogiene NYC,LLC and file a dispute/claim or charge back with your credit card company for a situation that contradicts our terms & conditions which you agree to when placing your order OR have not allotted us sufficient time to acknowledge, confirm, and research the situation; and as of any result, you do not win the charge back argument or dispute/claim you agree to pay us $150.00 for our time responding to the matter. You authorize us to charge this amount to your credit card. If this charge is rejected, PacoRogiene NYC,LLC will peruse legal action to recoup losses for our time associated with responding to the charge back and or dispute/claim in addition to any other fees explained below.

In the event that you win the charge back with your credit card company, and have not returned our certificate or have submitted it to the Court, PacoRogiene NYC,LLC will attempt to recover fraudulently disputed charges plus additional costs via a third-party collection agency and your account will be reported to all credit bureaus as a delinquent collection account. This may severely damage your credit rating for at least the next seven (7) years. At this point, we will no longer accept a return of the certificate as settlement for the debt and will only accept payment in full.

Note: The customer must return the certificate obtained, and must not have use it or filed it with a Court, before attempting a chargeback.

CEASE AND DESIST

Client understands and is hereby notified that once a chargeback, dispute/claim or legal action is taken; all communication where it be via email, telephone, internet, or U.S. mail with PacoRogiene NYC,LLC will cease and desist.

RIGHT TO REFUSE A CLIENT

As a side note, management reserves the right to cancel an order and/or issue a refund, and pursue legal action against any customer who is deemed hostile. Hostile customers are those who initiate charge backs or dispute/claims without valid cause (particularly after the receipt of certificate), threaten/harass staff members in person, over the phone, internet, or email, and those who attempt to slander and/or commits acts of libel against PacoRogiene NYC,LLC. and all divisions there under.

We are not interested in legal battles, but we are prepared to take them on when necessary.

LEGAL: You agree via your conducting business with PacoRogiene NYC,LLC that any legal action resulting from any transaction will be guided by the laws of and take place in the PacoRogiene NYC,LLC home state of Texas. You agree to reimburse us or any representative we may appoint for any legal expenses your actions may make us incur. We take fraud seriously. If any provision of this Agreement is deemed illegal, invalid, or unenforceable, the remaining provisions shall remain in full force and effect. The waiver of a breach hereunder does not waive any other or subsequent breach.

PLEASE NOTE OUR POLICY ON CHARGEBACK

• Customer understands that Company does not tolerate fraudulent charge backs or frivolous disputes/claims and will proceed to collect by any means necessary.
• Customer is responsible for charge back fees consisting of attorney's fees, fees for collection agencies or third party intervention if client fraudulently charges back or does not pay monies owed.
• If Customer charges back fraudulently, client will owe charge back fees plus amount owed. 
• Company will report any outstanding balances to the three major credit bureaus (Equifax, Experian, Trans Union.) as a delinquent collection account. 
• Company will have the incident reported to anti-fraud databases, which will attempt to prevent any further purchases on the Internet.

Stolen Credit Card Purchases

We log IP strings on all orders - any orders coming back as a chargeback due to fraudulent activities will be diligently pursued through your local jurisdiction for prosecution to the fullest extent of the law.


Terms of Use

(Updated January 1, 2018)

These Terms of Use ("Terms") apply to the website located at PacoRogiene.com, the Paco Rogiene NYC LLC mobile applications, and any other websites or applications associated with Paco Rogiene NYC LLC brands or products that direct the viewer or user to these Terms (collectively, the "Site"). In these Terms, the terms “Paco Rogiene NYC LLC,” “we,” and “us” refers to Paco Rogiene NYC LLC, and its respective subsidiaries and affiliated companies.

 

Your access to and use of the Sites is conditioned on your acceptance of and compliance with these Terms. These Terms apply to all visitors, users and others who access or use the Site. By accessing or using the Site you agree to be bound by these Terms. If you disagree with any part of the Terms then you should discontinue access or use of the Site.

ARBITRATION NOTICE: EXCEPT IF YOU OPT-OUT AND EXCEPT FOR CERTAIN TYPES OF DISPUTES DESCRIBED IN THE ARBITRATION SECTION BELOW, YOU AGREE THAT DISPUTES BETWEEN YOU AND PACO ROGIENE NYC LLC WILL BE RESOLVED BY BINDING, INDIVIDUAL ARBITRATION AND YOU WAIVE YOUR RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION.

 

Ability to use the site

In order to accept the Terms and to use the Site, you must be at least 18 years of age ("Minimum Age"). The Site not intended for users under the Minimum Age. You hereby affirmatively represent that (a) you are at least the Minimum Age in the applicable country; (b) you have the consent of your parent(s) to use the Site if you are under 18 years of age; (c) you have all the applicable rights and authority to grant PACO ROGIENE NYC LLC the rights granted in these Terms; and (d) you have read, understood, and agree to be bound by these Terms. If you are not at least the Minimum Age, do not have parental consent, or you do not agree to all the terms and conditions of these Terms, you may not use the Site.

 

Use restrictions

You understand and accept that all information, data, text, software, music, sound, photographs, graphics, audio, video, message or other material appearing on this Site (collectively, “Content”) are owned by PACO ROGIENE NYC LLC or it’s licensors. You are expressly prohibited from using any Content without the express written consent of PACO ROGIENE NYC LLC or its licensors. Except as otherwise stated in these Terms, none of the material may be reproduced, distributed, republished, downloaded, displayed, posted, transmitted, or copied in any form or by any means, without the prior written permission of PACO ROGIENE NYC LLC, and/or the appropriate licensor. Permission is granted to display, copy, distribute, and download the materials on this Site solely for personal, non-commercial use provided that you make no modifications to the materials and that all copyright and other proprietary notices contained in the materials are retained. You may not, without PACO ROGIENE NYC LLC's express written permission, 'mirror' any material contained on this Site or any other server. Any permission granted under these Terms terminates automatically without further notice if you breach any of the above terms. Upon such termination, you agree to immediately destroy any downloaded and/or printed materials. Any unauthorized use of any material contained on this Site may violate domestic and/or international copyright laws, the laws of privacy and publicity, and communications regulations and statutes.

ANY USE OF THE SERVICES NOT SPECIFICALLY PERMITTED UNDER THESE TERMS IS STRICTLY PROHIBITED.

 

Change in terms

We may from time to time change the terms that govern your use of our Site. We may change, move or delete portions of, or may add to, our Site from time to time. If we make material changes to the Terms, we will notify you by email or through a message posted on the Site. Your continued use of our Site following any such change constitutes your agreement and affirmative acceptance to follow and be bound by the modified Terms. If you do not agree to, or cannot comply with, the Terms as modified, you must stop using the Site.

 

Submission of content, comments, images, videos and other content

For any content you provide to PACO ROGIENE NYC LLC, on or by the Site, or otherwise disclose, submit or offer in connection with your use of this Site or other websites such as Facebook or Instagram that may interact with this Site, including comments, ideas, images, photographs, video clips, audio clips, graphics, tags, data, materials, information, and other submissions, including submissions with any hashtags such as #progiene, #pacorogiene, #pacorogieneNYC or #whereyougoinginthat (collectively, 'User Content'), you specifically grant us a non-exclusive, transferable, sub-licensable, royalty-free, fully paid up, worldwide license (but not the obligation) to use any User Content that you post on or in connection with PACO ROGIENE NYC LLC (“IP License”). The IP License includes, for example and without limitations, the right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed, in both digital and physical owned channels, and will not be limited in any way in its use or modifications to the submission, whether for commercial purposes or not, of the User Content. In certain circumstances PACO ROGIENE NYC LLC may also share your contribution with trusted third parties. You are also granting us a non-exclusive, transferable, sub-licensable, royalty-free, fully paid up, worldwide license (but not the obligation) to use your name, likeness, personality, voice, or any other materials or information you provide to PACO ROGIENE NYC LLC in connection with your content.

PACO ROGIENE NYC LLC is not and shall not be under any obligation (1) to maintain any User Content in confidence; (2) to pay you any compensation for any User Content; (3) to credit or acknowledge you for User Content; or (4) to respond to any User Content.

 

You understand and agree that it is your obligation to make sure the User Content you submit to the Site must not violate the rights of any third party, including copyright, trademark, privacy or other personal or proprietary right(s). You also understand and agree that User Content you submit to the Site must not be and will not contain libelous or otherwise unlawful, abusive, obscene, or otherwise objectionable material in PACO ROGIENE NYC LLC’s sole discretion. For example, and without limitation, you may not post violent, nude, partially nude, discriminatory, unlawful, infringing, hateful, pornographic or sexually suggestive photos or other content via the Site or other websites such as Facebook or Instagram that may interact with this Site.

 

You are and shall remain solely responsible for any User Content you submit on the Site. You agree that PACO ROGIENE NYC LLC may use and/or disclose information about your demographics and use of the Site in any manner that does not reveal your identity.

 

By participating in Site sweepstakes, contests, promotions, and/or requesting promotional information or product updates, you agree that PACO ROGIENE NYC LLC may use your information for marketing and promotional purposes.

 

When you publish content or information using the “Public” setting, it means that you are allowing everyone, including other Website users, to access and use that information, and to associate it with you (i.e. your name and profile picture). We advise that you never reveal any personal information about yourself or anyone else (telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified).

 

If you do not want to grant PACO ROGIENE NYC LLC the permission set out above on these terms, please do not submit User Content.

 

Paco Rogiene NYC LLC's communications to you

You agree that PACO ROGIENE NYC LLC may send electronic mail to you for the purpose of advising you of changes or additions to this Site, about any of PACO ROGIENE NYC LLC's products or services, or for such other purpose(s) as PACO ROGIENE NYC LLC deems appropriate.

 

Contests/promotions

Any contests or promotions described or posted on this Site shall be governed by the rules regulating such event.

 

Colors

We have made every effort to display, as accurately as possible, the colors of our products that appear at the Site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color will be accurate.

 

Links to other web sites and services

To the extent that this Site contains links to outside services and resources, the availability and content of which Paco Rogiene NYC LLC does not control, any concerns regarding any such service or resource, or any link included on the Site, should be directed to the particular outside service or resource. Paco Rogiene NYC LLC has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services.

 

Disclaimer

SOME JURISDICTIONS MAY NOT PERMIT THE EXCLUSION OF CERTAIN WARRANTIES. TO THE EXTENT APPLICABLE LOCAL LAW SPECIFICALLY AND EXPRESSLY PROHIBITS SUCH EXCLUSIONS, THOSE SUCH EXCLUSIONS SET FORTH BELOW MAY NOT APPLY TO YOU.

THIS SITE AND ALL CONTENTS OF THE SITE ARE PROVIDED ON AN 'AS IS' BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, WARRANTIES OF TITLE, NONINFRINGEMENT, IMPLIED WARRANTIES OF MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. YOU ACKNOWLEDGE, BY YOUR USE OF THE SITE, THAT YOUR USE OF THE SITE IS AT YOUR SOLE RISK, THAT YOU ASSUME FULL RESPONSIBILITY FOR ALL COSTS ASSOCIATED WITH ALL NECESSARY SERVICING OR REPAIRS OF ANY EQUIPMENT YOU USE IN CONNECTION WITH YOUR USE OF OUR SITE, AND THAT PACO ROGIENE NYC LLC SHALL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND RELATED TO YOUR USE OF THIS SITE.

 

Inaccuracy disclaimer

From time to time there may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions or availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information at any time without prior notice (including after you have submitted your order).

If you are not completely satisfied with your PacoRogiene.com purchase, you may return it with your invoice by mail. Please see our Return & Exchanges Policy for details.

 

Indemnification

You (and also any third party for whom you operate an account or activity on the Site or any other third party platform such as social media that may interact with the Site) agree to defend (at Paco Rogiene NYC LLC’s request), indemnify and hold Paco Rogiene NYC LLC harmless from and against any and all claims, damages, costs and expenses, including reasonable attorneys' fees and costs, arising out of or in any way connected with any of the following (including as a result of your direct activities on the Site or those conducted on your behalf): (i) your Content or your access to or use of the Site; (ii) your breach or alleged breach of these Terms of Use; (iii) your violation of any third-party right, including without limitation, any intellectual property right, publicity, confidentiality, property or privacy right; (iv) your violation of any laws, rules, regulations, codes, statutes, ordinances or orders of any governmental and quasi-governmental authorities, including, without limitation, all regulatory, administrative and legislative authorities; or (v) any misrepresentation made by you. You will cooperate as fully required by Paco Rogiene NYC LLC in the defense of any claim. Paco Rogiene NYC LLC reserves the right to assume the exclusive defense and control of any matter subject to indemnification by you, and you will not in any event settle any claim without the prior written consent of Paco Rogiene NYC LLC.

 

Arbitration

Except if you opt-out or for disputes relating to: (1) your or Paco Rogiene NYC LLC's intellectual property (such as trademarks, trade dress, domain names, trade secrets, copyrights and patents); or (2) violations of the “Content Submission” provision above, ("Excluded Disputes"), you agree that all disputes between you and Paco Rogiene NYC LLC (whether or not such dispute involves a third party) with regard to your relationship with Paco Rogiene NYC LLC, including without limitation disputes related to these Terms of Use, your use of the Site, and/or rights of privacy and/or publicity, will be resolved by binding, individual arbitration under the American Arbitration Association's rules for arbitration of consumer-related disputes and you and Paco Rogiene NYC LLC hereby expressly waive trial by jury. As an alternative, you may bring your claim in your local "small claims" court, if permitted by that small claims court's rules, and as long as such matter is only pending in that court. You may bring claims only on your own behalf. Neither you nor Paco Rogiene NYC LLC will participate in a class action or class-wide arbitration for any claims covered by this agreement. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person's account, if Paco Rogiene NYC LLC is a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act. In the event the American Arbitration Association is unwilling or unable to set a hearing date within one hundred and sixty (160) days of filing the case, then either Paco Rogiene NYC LLC or you can elect to have the arbitration administered instead by the Judicial Arbitration and Mediation Services. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with these Terms of Use.

 

by that small claims court's rules, and as long as such matter is only pending in that court. You may bring claims only on your own behalf. Neither you nor Paco Rogiene NYC LLC will participate in a class action or class-wide arbitration for any claims covered by this agreement. You also agree not to participate in claims brought in a private attorney general or representative capacity, or consolidated claims involving another person's account, if Paco Rogiene NYC LLC is a party to the proceeding. This dispute resolution provision will be governed by the Federal Arbitration Act. In the event the American Arbitration Association is unwilling or unable to set a hearing date within one hundred and sixty (160) days of filing the case, then either Paco Rogiene NYC LLC or you can elect to have the arbitration administered instead by the Judicial Arbitration and Mediation Services. Judgment on the award rendered by the arbitrator may be entered in any court having competent jurisdiction. Any provision of applicable law notwithstanding, the arbitrator will not have authority to award damages, remedies or awards that conflict with these Terms of Use.

 

YOU MAY OPT OUT OF THIS AGREEMENT TO ARBITRATE. If you do so, neither you nor Paco Rogiene NYC LLC can require the other to participate in an arbitration proceeding. To opt out, you must notify Paco Rogiene NYC LLC in writing within 30 days of the date that you first became subject to this arbitration provision. You must use this address to opt out:

 

Paco Rogiene NYC LLC,

ATTN: Privacy

600 East 26th Street Unit 1F

Brooklyn NY, 11210

 

You must include your name and residence address, the email address you use for your Paco Rogiene NYC LLC account (if any), and a clear statement that you want to opt out of this arbitration agreement.

If the prohibition against class actions and other claims brought on behalf of third parties contained above is found to be unenforceable, then all of the preceding language in this Arbitration section will be null and void. This arbitration agreement will survive the termination of your relationship with Paco Rogiene NYC LLC.

 

Time limitation on claims

You agree that any claim you may have arising out of or related to your relationship with Paco Rogiene NYC LLC must be filed within one year after such claim arose; otherwise, your claim is permanently barred.

 

Governing law & venue

These Terms of Use are governed by and construed in accordance with the laws of the State of New York, without giving effect to any principles of conflicts of law AND WILL SPECIFICALLY NOT BE GOVERNED BY THE UNITED NATIONS CONVENTIONS ON CONTRACTS FOR THE INTERNATIONAL SALE OF GOODS, IF OTHERWISE APPLICABLE. For any action at law or in equity relating to the arbitration provision of these Terms of Use, the Excluded Disputes or if you opt out of the agreement to arbitrate, you agree to resolve any dispute you have with Paco Rogiene NYC LLC exclusively in a state or federal court located in New York, New York and to submit to the personal jurisdiction of the courts located in New York County for the purpose of litigating all such disputes.

If any provision of these Terms of Use is held to be unlawful, void, or for any reason unenforceable during arbitration or by a court of competent jurisdiction, then that provision will be deemed severable from these Terms of Use and will not affect the validity and enforceability of any remaining provisions. Paco Rogiene NYC LLC's failure to insist upon or enforce strict performance of any provision of these Terms will not be construed as a waiver of any provision or right. No waiver of any of these Terms will be deemed a further or continuing waiver of such term or condition or any other term or condition. Paco Rogiene NYC LLC reserves the right to change this dispute resolution provision, but any such changes will not apply to disputes arising before the effective date of the amendment. This dispute resolution provision will survive the termination of any or all of your transactions with Paco Rogiene NYC LLC.

 

Termination

The Terms are effective unless and until terminated by either you or Paco Rogiene NYC LLC. You may terminate the Terms at any time. Paco Rogiene NYC LLC also may terminate or suspend access to this Site at any time and may do so immediately without notice, if in Paco Rogiene NYC LLC’s sole discretion you fail to comply with any term or provision of these Terms. Upon any termination of the Terms by either you or Paco Rogiene NYC LLC, you must promptly destroy all materials, downloaded or otherwise, obtained from this Site, as well as all copies of such materials, whether made under the terms of this these Terms or otherwise.

 

Trademarks

PACO ROGIENE NYC LLC is a registered trademark, service mark, and/or trade name of Paco Rogiene NYC LLC, Inc.. All other trademarks, service marks, and trade names contained in the Site are the properties of the respective owners. PACO ROGIENE NYC LLC disclaims any proprietary interest in trademarks, service marks and trade names other than its own. No use of these marks may be made without the prior written authorization of PACO ROGIENE NYC LLC, except as necessary to accurately identify the products or services of PACO ROGIENE NYC LLC.

 

Contact us

You may reach us at: info@PacoRogieneinc.com

Paco Rogiene NYC LLC,

ATTN: Privacy

600 East 26th Street Unit 1F

Brooklyn NY, 11210


Privacy Policy

This privacy policy has been compiled to better serve those who are concerned with how their 'Personally Identifiable Information' (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

 

What personal information do we collect from the people that visit our blog, website or app?

 

  • When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.

 

When do we collect information?

 

  • We collect information from you when you register on our site, place an order, subscribe to a newsletter, respond to a survey, fill out a form, Use Live Chat, Open a Support Ticket or enter information on our site.
  • Provide us with feedback on our products or services

 

How do we use your information?

 

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To personalize your experience and to allow us to deliver the type of content and product offerings in which you are most interested.

• To improve our website in order to better serve you.

• To allow us to better service you in responding to your customer service requests.

• To administer a contest, promotion, survey or other site feature.

• To quickly process your transactions.

• To ask for ratings and reviews of services or products

• To follow up with them after correspondence (live chat, email or phone inquiries)

 

How do we protect your information?

 

  • Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.

We use regular Malware Scanning.

  • Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology.

 

  • We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

 

  • All transactions are processed through a gateway provider and are not stored or processed on our servers.

 

Do we use 'cookies'?

 

Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.


We use cookies to:

• Help remember and process the items in the shopping cart.

• Understand and save user's preferences for future visits.

• Keep track of advertisements.

• Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third-party services that track this information on our behalf.


You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies.

 

If you turn cookies off, Some of the features that make your site experience more efficient may not function properly.It won't affect the user's experience that make your site experience more efficient and may not function properly.

 

Third-party disclosure

 

  • We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.

 

Third-party links

 

  • We do not include or offer third-party products or services on our website.

 

Google

 

  • Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en
  • We have not enabled Google AdSense on our site but we may do so in the future.

 

California Online Privacy Protection Act

 

CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf


According to CalOPPA, we agree to the following:

Users can visit our site anonymously.

Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.

Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.


You will be notified of any Privacy Policy changes:

• On our Privacy Policy Page

Can change your personal information:

• By emailing us

• By logging in to your account


How does our site handle Do Not Track signals?

We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.


Does our site allow third-party behavioral tracking?

It's also important to note that we do not allow third-party behavioral tracking

 

COPPA (Children Online Privacy Protection Act)

 

  • When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
  • We do not specifically market to children under the age of 13 years old.

 

Fair Information Practices

 

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:

We will notify you via email

• Within 7 business days

We will notify the users via in-site notification

• Within 7 business days


We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.

 

CAN SPAM Act

 

The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to:

• Send information, respond to inquiries, and/or other requests or questions

• Process orders and to send information and updates pertaining to orders.

• Send you additional information related to your product and/or service

• Market to our mailing list or continue to send emails to our clients after the original transaction has occurred.


To be in accordance with CANSPAM, we agree to the following:

• Not use false or misleading subjects or email addresses.

• Identify the message as an advertisement in some reasonable way.

• Include the physical address of our business or site headquarters.

• Monitor third-party email marketing services for compliance, if one is used.

• Honor opt-out/unsubscribe requests quickly.

• Allow users to unsubscribe by using the link at the bottom of each email.


If at any time you would like to unsubscribe from receiving future emails, follow the instructions at the bottom of each email or you can email us at info@pacorogiene.com and we will promptly remove you from ALL correspondence.

Contacting Us

 

If there are any questions regarding this privacy policy, you may contact us using the information below.

PacoRogiene.com (PacoRogiene NYC LLC)

600 E 26th Street Unit 1F

Brooklyn, New York 11210

USA

info@pacorogiene.com

917-740-6407


Last Edited on 2017-10-19